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Privacy Policy

Company Details: Simon Acres Group LTD
Head Office: Atlanta House, Midland Road, Higham Ferrers, NN10 8DN
Website: https://simonacrestraining.co.uk

1. INTRODUCTION
Simon Acres Group LTD (“we”, “our”, or “us”) operates the website https://simonacrestraining.co.uk, an online training platform offering professional development and skills-based courses. We are committed to protecting your privacy and ensuring your data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). By using our platform, you agree to this Privacy Policy.

2. DATA COLLECTED
Our servers are hosted in the UK via GDPR-compliant providers. We collect and process personal data to operate our services, enhance the user experience, and fulfil legal obligations.

3. ACCOUNT REGISTRATION DATA
When you register for an account on our platform, we collect:

  • Your name, email address, and chosen password (encrypted)
  • Optional profile details such as your organisation, training interests, and job title

You may manage or delete this data at any time via your account settings. Our administrators may access your profile to assist with support and platform use.

4. COURSE USAGE AND PROGRESS DATA
As part of your learning journey, we collect:

  • Enrolled courses and progress status
  • Quiz results, assignment uploads, and certificates earned

This information is used to provide course access, track learning progress, and issue completion certificates.

Access to purchased courses is unlimited and remains available as long as the platform is operational. However, if no login activity is recorded for over 12 months, we may contact you to confirm your continued interest. If no response is received within a reasonable period, access may be temporarily paused until the user reconnects with us.

5. PAYMENT DATA
Payments are processed through secure third-party providers (e.g., Stripe, PayPal). Simon Acres Group LTD does not store your payment card details. Only transaction confirmations are securely retained for financial records and customer support.

6. SUPPORT AND CONTACT FORM DATA
When you contact us via the website or support email, we collect your name, email address, and message details. These submissions are stored solely for support purposes and never shared with third parties or used for unsolicited marketing.

7. COMMENTS AND REVIEWS
If you leave a course review or blog comment, we collect the information you provide in the form, your IP address, and browser user agent string for spam prevention.

8. EMAIL COMMUNICATIONS
We may contact you about your account, courses, or service updates. You can also opt-in to receive news and promotional emails. You may unsubscribe at any time via the email footer or your account settings.

Email communications are managed using Mailchimp, which is GDPR-compliant and adheres to the EU/US Privacy Shield framework. Learn more at Mailchimp Privacy Policy.

9. ANALYTICS
We use Google Analytics to understand website traffic and user behavior anonymously. No personal data is stored or shared. You may opt out of Google Analytics tracking here.

10. THIRD-PARTY INTEGRATIONS
To deliver courses, we may embed tools like Zoom, Vimeo, or YouTube. These services may collect usage data as governed by their respective privacy policies.

11. HOW WE USE YOUR DATA
We use your personal data to:

  • Create and manage your training account
  • Deliver purchased courses and track progress
  • Provide technical and customer support
  • Send important notifications and updates
  • Prevent fraud and ensure system security
  • Comply with legal, financial, and operational obligations

12. DATA SECURITY AND RETENTION
We implement technical and organisational measures to protect your data. Personal information is retained only as long as necessary for service delivery and legal compliance.

13. YOUR RIGHTS UNDER UK GDPR
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data
  • Object to processing
  • Request a copy of your data in a portable format

To exercise any of your rights or for questions about data privacy, contact our Data Protection Officer:

Data Protection Officer: Simon Acres
Email: simon@simonacres.co.uk
Address: Atlanta House, Midland Road, Higham Ferrers, NN10 8DN

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